Customer Service Officer | Wingara & Merindal Hamlets

Blue Mountains, NSW, Australia

Max Term Part-Time

• Fixed Term 12 months Part-time Position| Working Monday - Friday 9:30am - 2:30pm | Work during school hours
• Increase your take home pay with Salary Packaging conditions apply

About your new role:

Join our dynamic Housing & Retirement Living team, as a Customer Service Officer on a fixed-term part-time position at Wingara & Merindal Hamlets. Assist the Village Manager in efficiently managing resources to deliver outstanding customer relations and positive outcomes for our village residents.

Duties: not limited to

• Maintain resident records and provide regular updates to the Village Manager
• Provide monthly statistics to the Village Manager
• Manage accounting tasks, including raising/processing invoices and checking residents fees
• Coordinate and book functions and events
• Liaise with suppliers, entertainers, and guest speakers
• Assist with sales and/or rental of units and send out information packs
• Support residents’ access to services and self-management
• General administration duties like answer telephone, respond to or direct calls in a professional manner

Skills and Experience:

Essential

• Certificate in Business/Business Admin or equivalent knowledge & experience
• Proven experience in Office Administration
• Excellent customer service skills
• Good written and oral communication skills
• Computer literacy in Word, Excel, and Outlook
• Demonstrated initiative and creative problem-solving
• Tolerance, flexibility, empathy, and patience with the aged

Desirable

• A desire to work with older people
• Experience in leisure and lifestyle activities
• Sales experience

Conditions of Employment

• Reference Checks x 2
• National Police Clearance
• Pre Employment Medical
• Current Driver’s License

Why join us?

• Training and career development
• Novated Leasing
• Ability to purchase additional annual leave
• Employee Assistance Program (EAP)
• Health and Wellness Program | Fitness Passport
• Reward and recognition program
• Retail and other Discounts

About Us:

Baptistcare supports thousands of people across 90 locations in NSW, WA and the ACT. From humble beginnings in 1944, Baptistcare has grown into one of the nations most respected care and community services providers.

We are a faith based, not for profit organisation that cares for families, communities and individuals. You may know us for our aged care services – we also give to the community through community service programs including domestic violence prevention initiatives non interest loans to those in need.

We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference.

If you would like to be considered for the role, click “Apply” and please provide the following:

• Updated Resume

Shortlisting will commence after 17th July 2024. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

Successful applications will be subject to a variety of background checks including, Pre Employment Medical, reference checks, police background check via our online system or NDIS check as applicable.