SERVICE DESK OFFICER

Classification: ASO3
Salary Range: $66,590- $70,968
Duration: Ongoing
Vacancy Type: Full time
Number of Positions Available: 1
Closing Date: 11:30pm, Saturday 20 July 2024

About the Opportunity

The Service Desk Officer (ASO3) is responsible for supporting business operations by providing customer focussed, first level ICT support, and effective ICT incident resolution. The Service Desk Officer will additionally undertake varying service request fulfilment and administrative duties that align to Service Desk team’s outcome, objectives and KPI’s. This role places a strong emphasis on the end to end management of customer requests, and the provision of outcomes that ultimately result in enhanced customer satisfaction.

About the Business

The Technology Services Business Unit is responsible for helping to meet a wide range of IT needs throughout the department by providing expertise and services in ICT Service Desk and Desktop Support, Infrastructure Management and Technical Support, ICT Contract Management and Procurement, ICT Security and Policy, IT Asset Management, software licensing and compliance, ICT Change Management that assist in meeting the overall AGD objectives.

For more information about the Attorney-General’s Department and also Technology Services, please visit https://www.agd.sa.gov.au/

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this exciting opportunity that is not covered by this website please contact Jack Xu, Team Leader Service Desk on 7424 6923 or jack.xu@sa.gov.au

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.