Customer Service Representative & Shipping Coordinator

At KARL STORZ, we believe in not just creating jobs
but building careers. As a family-run company,
we understand the value of long-term relationships and
actively work on promoting them.
When YOU grow, we grow.
Job Function: Sales Location: AU Work Flexibility: Onsite (Office/ Production) Job ID: 3323

Your Mission

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle enquiries and complaints.
• Process customer quotes, forms and credit applications.
• Direct requests and unresolved issues to the designated resource, keep records of customer interactions and transactions, record details of action taken.
• Complete internal/branch transfers i.e. demonstration sets in current database.
• Generate RGAs, input contract pricing for contractual agreements with healthcare networks.
• Processing orders with Head Office and redirecting for complaints for resolution.
• Manage administration and reception, including stationery management, attending to visitors at reception, receiving and despatching all mail, etc.
• Manage inbound and outbound shipments.
• Filing of documentation (e.g. invoices, orders, proformas, internal and branch transfers).
• Communicate and coordinate with internal departments and follow up on internal customer interactions.

Your Talents

• Previous experience in customer service or general office management/coordination essential.
• Preferably medical background or experience with a medical company is desirable, however not essential.
• An interest in advancing personal knowledge of current and future trends in medical and surgical procedures preferred.
• Pleasant telephone manner is essential.
• The ability to work in a busy office with interruptions.
• Works in a calm and logical way to solve issues.
• Strong MS Office skills, including database management; Excel – reporting (pivot tables, VLOOKUP’s, etc).
• Previous experience with Ticketing System (e.g. FreshDesk), is advantageous.
• Previous experience working with Enterprise Resource Planning (ERP) systems is advantageous.

Your Benefits

• Leave Benefits (Annual Leave, Personal Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Onsite Parking
• Accessibility to Public Transport
• Flexible Work Arrangements
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)

HR Contact