Customer Service Representative

Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment.

About the Role

In this role you will be the face of our brand! You’ll interact with our cus tom ers at the rental counter , complete rental bookings and responding to general cus tom er inquiries.

What you’ll do

• Establish ing cus tom er car rental need s by actively listening

• Review in detail ABG’s various add on’s and services as to determine what may best suit the cus tom er

• Communicate rental procedures and guidelines effectively

• Complete rental bookings in a timely , efficient and accurate manner

• Answering cus tom er questions and inquiries
  

Perks y ou’ll g et

• Hourly pay + loadings + commission incentives

• Wellbeing programme incl. life insurance + discounted health insurance + superannuation options

• Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more

• Employee discounts on car rental across Avis Budget Group

• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

• Full training provided to help you achieve your goals & reach your potential
  

What we’re looking for

• Applicants must have a full and valid driver’s licence

• This is a full time position and requires a vailability to work on a rotational roster that includes evenings, weekends and public holidays

• Ability to work in a fast paced environment while delivery exceptional cus tom er ser v i ce

• Previous experience within retail, hospitality, cus tom er ser v i ce or similar roles

• Ability to follow procedures and adhere to company guidelines and standards

• Comfortable learning and using various computer systems to accurately input rental information
  

Who w e a re

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, cus tom er-fo cus ed solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, cus tom ers, and communities where we operate .

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.