Receptionist/Administration - SSG & AH

• Permanent Part-Time Position (30.40 hours per week, onsite)
• Prior administration experience in an Aged Care setting
• Join an inclusive and supportive friendly team

About us:

Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for 175 years. Our staff come from all cultural and religious backgrounds, and we provide cultural and spiritual training in the Jewish Ethos.

About the role:

We are seeking a friendly individual with a ‘can do attitude’ and great customer service skills to manage a busy reception desk and support the smooth running of program activities for our valued clients within our Social Support Groups & Allied Health based in Windsor & Caulfield.

Reporting to the Social Support Group Team Leader your responsibilities will include (but will not be limited to):

The key responsibilities of this role are:

• Provide a professional and respectful front desk and telephone service for the SSG & AH
• Maintain a welcoming and presentable front office area
• Provide a timely response to phone calls, emails and face-to-face interactions
• Manage people presenting at the reception desk e.g. people waiting for Social Support Group appointments
• Support staff with administration duties as required
• To provide transport from time to time for clients
• Utilise current client management database systems as well as other databases to meet the needs of the organisation and clients
• To roster and communicate with clients and JCV transportation
• Sort and distribute incoming mail and ensure outgoing mail is dispatched each day
• Monitor cancellations and inform all staff and clients

To be successful in this role you will have:

• Minimum 2 years reception/business administration experience
• Proven capability to accurately, succinctly and in an empathetic manner communicate in writing and verbally
• Experience in navigating client management databases
• Proven Customer Service and Staff management experience with demonstrable customer service skills, ideally in face-to-face contexts
• Knowledge of Jewish Care programs and services or the ability to learn and understand these offerings
• Residential Aged Care experience desirable as well as a second language such as Russian or Hebrew

What we can offer you and your family:

• Salary Packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment
• Centralised Orientation Day and Ethos Day - learn about the history and culture that is Jewish Care.
• Employee Assistance Program
• Reward & Recognition Program
• Employee Referral Program
• Learning and development – opportunities to progress in your career internally.

If this sounds like an opportunity in the next step of your career, and you want to work for an organisation that supports you to succeed both personally and professionally, commence your journey with Jewish Care Victoria.

Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.